What IS the softgames Guarantee?

All purchases made on softgames are protected for free, and our softgames Guarantee ensures that you get the item as described or your money back.

Buyers can use the softgames Guarantee when:

They don't receive an item
They receive an item that does not work
They receive an item that doesn't match the listing description
They don't receive a Play with Pro session
They don't receive a Creative session


We often work to solve problems quickly.contact

DO NOT complete the transaction if you have received an item that is not working or as described. By completing the transaction, you are accepting the item and finalizing the transaction. Once a transaction has been finalized and completed, there are absolutely no returns or refunds.

Please do the following if the delivered item is not as described or working:

What is not covered

Buyers that have completed the transaction, agreeing to have received and verified the item.

Buyer's remorse or any reason other than not receiving an item, receiving an item that isn't as described in the listing or not working (see our return policy for more info).

Items damaged during pick-up or shipping or not delivered when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight).

All escrowed items (Bot trades) that are delivered are not covered under the softgames Buyer Guarantee as they're guaranteed to be as described.

Transactions performed outside of our platform are strictly prohibited by our Terms of Use and will not be covered by our Buyer Protection Guarantee.